The most fundamental and underused application of speech AI is in our daily lives. We no longer need to unlock our iPhones, launch the Phone app, and select a person to call; all we need to do is say, “Hey Siri, call….” Our lives have become simpler, faster, and more efficient due to the effective utilization of AI to automate three tasks. However, voice AI has a wide range of applications. In healthcare, voice bots were utilized to screen patients during the Covid-19 pandemic due to the need to minimize in-person contact.
Additionally, voice AI in healthcare can reduce the workload of physicians, and many companies are placing their bets on this potential. While voice AI may not immediately assist physicians and caregivers in diagnosing and treating patients, these solutions play an important role in the provision of care. For example, voice assistants may remind patients of their medication. Additionally, it will be interesting to observe how AI models such as ChatGPT can be combined with voice AI to create new applications.
Voice-based AI chatbots can be utilized to enhance customer engagement on mobile applications and contact centers. Large language models, such as GPT, have been used for a considerable period of time. However, voice bots have been slow to innovate due to difficulties in obtaining reliable data sets and dialects. Additionally, spoken language tends to be more informal in comparison to written language.
Voice-based virtual assistants and AI-enabled chatbots were instrumental in the fight against Covid, such as Apple’s Siri, which was used to guide users through the Centers for Disease Control and Prevention’s assessment questions. As a result, it is likely that patients will not return to their pre-covid behavioral patterns now that voice and healthcare have been integrated into their daily lives. In the coming years, we can expect to see a significant increase in engagement in voice and healthcare integration.
Patients can now expect to receive immediate responses to questions regarding their symptoms, drug side effects, therapy availability, pharmaceutical availability, and therapeutic recommendations with the help of intelligent healthcare voice assistants such as Alexa and Google Home, which have the potential to revolutionize healthcare by providing real-time information about our mental health. Additionally, as a person’s health progresses, their acoustics can be used to accurately predict their emotional state, emotions, stress level, anxiety level, sadness level, memory, concussion, heart disease, and other ailments.
As voice AI continues to evolve, it is likely to become a major factor in the way we communicate with our businesses and loved ones, and it is expected to play a greater role in healthcare as well. The technology industry and the healthcare sector should remain attentive to these trends and work together to identify ways to best serve patients.
